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Omnichannel clienteling

Deliver a premium omnichannel experience that your customers deserve

Brands need to be savvier than ever. Omneo provides the tools that empower your team to sell by helping your customers shop. Our clienteling and profile portal extend beyond a single view of customers (for you) to create a single view of brand (for your customers).

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Omneo Profile Dashboard view

Used by leading omnichannel retailers worlwide

If you're a premium retailer, you know that...

It's hard to provide consistent, personalised services and experiences in-store and online.

Store teams can't see customer information

They don’t have access to complete and relevant data to personalise experiences.

Customers can't pick up where they left off

There is no easy way for in-store teams to help customers continue the shopping they started online, or vice versa.

Customers don’t know how their data is handled

Lack of transparency leads to lack of confidence in how stores are handling private customer data.

It’s too hard to create consistent processes across platforms

Many platforms are generic and inflexible, meaning they don’t allow brands to integrate services and experiences unique to them.

Customer service platforms are too generic

Typically, customer service platforms are not designed with a particular brand, product or experience in mind, and not always suited to all retail experiences.

Attribution is unclear

When a customer makes a purchase after multiple cross-channel interactions, it’s difficult to attribute the sale to the team members and services that supported them.

Omneo provides the solutions

Our unique clienteling and profile portal solutions solve those challenges and more

Profile Portal allows customers to pick up where they left off

Our unique profile and service portal is the customer’s unique interface with your brand, allowing customers to follow on from online interactions in-store, and vice versa.

Privacy features put customers in control of their data

Omneo has privacy built in, allowing customers to access and control all the information a brand has, and giving them confidence that the data they share is kept safe.

Omneo integrates with your existing tech stack

Omneo’s pre-built integrations and APIs help connect – and get the best out of – all your tools. It can also be seamlessly embedded within your POS and website, or work alongside.

Omneo supports a composable architecture

The platform is designed to accommodate all manner of third-party embedded solutions, so you can integrate all the platforms you use into a seamless experience for your customers and staff.

Omneo is designed for omnichannel retail

The platform has been built specifically and intentionally, with retail in mind. We offer tools to support premium customer experiences, supporting the individual needs of individual retailers.

Styling is suited to your brand

The look and feel of the clienteling and Profile Portal interfaces can be customised to suit the look and feel of your brand.

Brands can implement custom apps

Build fully customised clienteling apps to support your unique approach and processes. Or access third-party specialist solutions through Omneo’s app.

Omneo facilitates accurate attribution

Omneo provides the mechanism to connect positive customer interactions, across channels, to a final sale, allowing retailers to attribute results to all teams and individuals involved.

Training is built in

Omneo’s clienteling solution allows for in-built guidance and prompts for team members, helping them align with your brand’s overarching approach and processes.

quote

The customer is always right

"

Omneo is our enabler for omni-channel customer experience. Wherever our customer chooses to shop, their history and preferences are available to those who service them. Most importantly, customers can self-service and access their own information at any time.

Behind the scenes, Omneo is orchestrating our customer data across our environment, ensuring a single source of truth and maintaining the integrity of each record.

"

Carina Ton Micheal

/

AGP Group Head of Technology

APG & CO retail brand logo

Establish a unified view of your customer data

Equip your team with the tools they need to deliver seamless, personalised omnichannel service, enhancing their ability to sell effectively through any channel at any time.

Help your customers shop with Profile Portal

Unique to Omneo, Profile Portal is a customer's gateway to your brand, offering a personalised experience where they can access services tailored to their preferences and pick up where they left off.

Integrates with the platforms you love

Each Omneo partner has a proven track record of fueling the success of omnichannel retailers worldwide. We partner with the best technology companies, agencies, and consultancies to help our clients deliver connected, omnichannel experiences and reward their best customers.

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FEATURES

Create and enrich customer profiles

Enhance customer interactions with Omneo's easy profile creation and access, allowing your team to personalise experiences and respect customer privacy.

Find customers quickly

Find the right customer profiles quickly with intelligent search and digital wallet cards

Create richer profiles

Help your customers pick up where they left off next time with profiles that go beyond marketing preferences

Secure customer data, interact privately

No more spreadsheets, secure your customer data and enable private sharing in-store via their own devices, live

Find customers quickly

Find the right customer profiles quickly with intelligent search and digital wallet cards

Create richer profiles

Help your customers pick up where they left off next time with profiles that go beyond marketing preferences

Secure customer data, interact privately

No more spreadsheets, secure your customer data and enable private sharing in-store via their own devices, live

Personalised and seamless omnichannel service

Empower your sales team to deliver the right services and experiences at the right time with Omneo’s customer insights, dynamic customer lists and proactive outreach capabilities.

Help your team sell

Give your team the tools and information they need to serve your customers personally

Help your customers shop

Give your customers the tools to pick up where they left off each time they interact with your brand and team

Understand attribution across channels

Gain a clearer understanding of how customer experiences lead to valuable outcomes across channels

Help your team sell

Give your team the tools and information they need to serve your customers personally

Help your customers shop

Give your customers the tools to pick up where they left off each time they interact with your brand and team

Understand attribution across channels

Gain a clearer understanding of how customer experiences lead to valuable outcomes across channels

Gauge customer value and grow brand loyalty

Utilise Omneo to equip your sales team with key loyalty insights, focusing on high-value customers and personalised incentives to foster brand loyalty.

Customer value insights

Highlight key customer value insights to your team when they are most relevant.

Omnichannel incentives

Reward your most valuable customers throughout their journey using sophisticated offers they can earn and redeem across channels.

Recognise and reward your team

Omneo provides both the attribution capability and mechanisms to reward your best team members for the great results they achieve.

Customer value insights

Highlight key customer value insights to your team when they are most relevant.

Omnichannel incentives

Reward your most valuable customers throughout their journey using sophisticated offers they can earn and redeem across channels.

Recognise and reward your team

Omneo provides both the attribution capability and mechanisms to reward your best team members for the great results they achieve.

What's new?

Take a look at recent enhancements we have delivered for our clients.

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