Utilise Omneo to equip your sales team with key loyalty insights, focusing on high-value customers and personalised incentives to foster brand loyalty.
Learn from customer loyalty dimensions
Team members can view a snapshot of each customer’s loyalty metrics – including recency, frequency and monetary dimensions (RFM). This offers valuable context, allowing staff to understand the value of each relationship, and nurture and enhance that relationship.
It means every team member can focus on the customer with the largest value potential for the brand.
View rewards and benefits earned
Both customers and team members can quickly view any earned incentives and loyalty mechanics, including things like tiered progress, points, status and achievements, as well as outstanding rewards or benefits.
This ensures customers actually realise the benefits of their loyalty and the brand relationship.
Issue and redeem incentives
Omneo can also be configured to give your team the power to issue and redeem ad hoc incentives for customers, through the profile portal and clienteling tools.
These can be easily embedded into other touchpoints, including POS and your website.
Personalised and seamless omnichannel service
Empower your sales team with Omneo’s insights for tailored customer service, streamlined by AI and dynamic customer lists for a seamless omnichannel experience.
Create and enrich customer profiles
Enhance customer interactions with Omneo’s easy profile creation and access. Allow your team to personalise experiences, while respecting customer privacy.
Stop losing high-value customers and sales due to a lack of personalised services and experiences across channels. Omneo helps your team sell by helping your customers shop.
