Empower your sales team to deliver the right services and experiences at the right time with Omneo’s customer insights, dynamic customer lists and proactive outreach capabilities.
Get up to speed with each customer you serve
Omneo’s profile snapshot helps team members quickly gain insights into the unique preferences and past experiences of the customer they are serving. Profile alerts also highlight opportunities to correct or build on information on the spot.
Shortlist and proactively serve customers
Omneo combines dynamic customer lists and profile information with other signals, ranging from purchase history to the weather. This creates a modern-day ‘little black book’, helping team members connect customers with highly relevant services, beyond the four walls of the store.
Share curated product lists
Omnichannel product lists provide a powerful way for customers to shortlist, organise and share the products they have engaged with or are considering. Customers and team members can collaborate on shared lists, allowing for incredibly personalised recommendations, just one click away from a transaction.
Provide more ways to sell and shop
Empower your team with additional ways to sell. For example, team members can use information from a store visit to create a personalised ‘abandoned cart’, which can be shared with customers for collaboration or completion on their personal device, and integrated with POS and ecommerce systems.
Manage custom workflows
Omneo offers the flexibility to manage custom workflows, unique to the services and experiences you’re offering. Ensure seamless and consistent experiences across things like click-and-collect, laybys, returns and more.
Extend core capabilities with third-party integrations
Omneo offers ready-to-go integrations with select and specialist partners, allowing brands to add services like appointment scheduling, waivers or returns. Or, use the integration framework to embed additional services of your choice.
Create and enrich customer profiles
Enhance customer interactions with Omneo's easy profile creation and access, allowing your team to personalise experiences and respect customer privacy.
Gauge customer value and grow brand loyalty
Utilise Omneo to equip your sales team with key loyalty insights, focusing on high-value customers and personalised incentives that foster brand loyalty.
Stop losing high-value customers and sales due to a lack of personalised services and experiences across channels. Omneo helps your team sell by helping your customers shop.
