Your brand is a promise to customers that must be delivered consistently and positively through every experience to build and maintain a loyal, happy consumer base. The Omneo CX suite empowers brands to deliver exceptional, seamless customer experiences at every touchpoint.
Omneo is a CX suite providing the tools to leverage, support and supplement your existing customer and transactional platforms. It creates an ecosystem that provides customers with an exceptional omni-channel experience that perfectly melds customers' online and offline shopping experiences. Omneo provides a unified customer view and the ability to action every opportunity in order to create customer engagement and relevant brand experiences.
Omneo connects and aggregates customer data to uncover actionable insights. It enables brands to understand each customer's unique journey - from lifecycle and interests to behaviours and intent - to create better experiences.
Omneo allows brands to create hyper personalised, omnichannel experiences that convert by leveraging Omneo's customer data platform to provide customers with unique and memorable experiences.
Omneo provides brands with the opportunity to lead and influence customers, responding to each customer's individual interaction with your brand by delivering the right initiative, via their preferred channel at the right time.
Omneo aggregates, augments and synchronises data between platforms including Point of Sale, eCommerce, ERP, email marketing, mobile notification (SMS & Push), help desk and more to create a comprehensive customer view.
Create and reward customer loyalty by activating Omneo's diverse range of incentive mechanics. Rewards, points, tiered programs, statuses - issue benefits or deploy gamification tactics via achievements.
Omneo automates the timely capture of customer product, service or brand ratings and feedback, capturing CSAT2/5 or NPS ratings via its own responsive web based Action Portal or 3rd party integrations.
Go beyond basic transactional customer views by capturing customer interactions. Website activity, email campaign opens/clicks, wishlist actions, social connections, customer support tickets and more.
Target customers based on their current lifecycle stage and 'intent' by using Omneo's real time prediction models. These models analyse customer signals and insights gained via interactions, transactions and preferences to reliably predict interest and intent.
Omneo's powerful Reactions centre provides brands with infinite flexibility to automate workflows. Schedule or filter events, configure & apply an action such as an Omneo incentive or pass a target to a 3rd party system for action.
Omneo provides dynamic and contextual interfaces for all users and experiences; for customers via mobile brand apps and Action Portal, to store staff via Clienteling at POS or tablets and your Customer Support team via Clienteling for Help Desk.
Omneo has integrations to most industry leading platforms and provides a multitude of options for brands to integrate with other platforms and tools, such as APIs, webhooks, targets or embeddable data objects.
Omneo comes prepackaged with an integration and embedded views/dashboards from Metabase - a powerful analytics platform for exploring and visualising data. Alternatively you can connect Omneo with your BI platform.
Technology has fuelled an on-demand culture & created a world in which customers expect connected digital experiences where brands know their preferences across all channels. The rewards are huge for those brands that succeed, as they unlock new ways to increase customer acquisition, retention & spend.
Consumers think that retail brands provide a disconnected experience
Consumers believe that their experience is not personalised
Consumers are willing to allow retailers to track their behaviour
Consumers will spend more if they are provided a personalised experience
There's a number of questions to consider when implementing a customer data platform, loyalty program or full CX Suite like Omneo. Here's just a few commonly asked questions we receive from our retailer partners.
Yes, see our Docs section for all documentation related to getting started with Omneo and configuring each component for your business. All you need from us to get started is an account. From there you can configure the suite as you like and integrate your systems. For more complex integrations we recommend employing the services of an implementation partner for configuration and API integrations. Partners such as Arkade can also provide strategic consultancy services to ensure you have the right strategy in place for your unique customer journeys.
Yes. Omneo CX Suite provides you the power to determine the unique rewards and incentives you can deploy to your customers. These cover rewards, vouchers, points, and experiences through to gamification tactics such as achievements.
Unlike traditional CRMs and MarTech available on the market, Omneo CX Suite provides and single view of customer as well as aggregate first party data. Omneo puts the power of your known customer firmly into your ownership, providing you the power to deliver exceptional and unique experiences to individual customers based on their own personal journeys. Simultaneously, you have the information you need from your own customers to make smarter business decisions based on real time, real customer data making your operations more effective and insightful. Your first party data is hugely powerful, and Omneo gives you, and your customers, full ownership of that data without any third party involvement. Omneo also makes it far easier to integrate all your current business systems than many other platforms. That means you won't need to migrate to any new platforms to make Omneo work or change any of your preferred systems in order to use the Omneo CX Suite.
The Omneo interface is intuitive and easy to use, making it possible to manage your customer experiences from one platform. Integrations with all other customer data touchpoints provide a simple way to create an entire CX ecosystem that works together in harmony to create seamless customer experiences.
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