A fully optimised eReceipt can feature not only these core details, but also a beautifully designed and branded email containing linked product imagery, and personalised product recommendations, profile information, feedback collection and calls to action.

Customer Benefits

• eReceipts are delivered and stored electronically
• Easily accessed and searchable via phone app or email
• No more holding onto paper receipts which can get lost, ruined or faded
• Ease of returns as proof of purchase is easily referenced and retained for tax purposes
• Able to reference transaction/payment type history and prices quickly and easily
• Makes searching for previous purchases easier
• Provide instant feedback on the purchase experience
• Receive recommendations for future purchases based on products you’ve recently purchased
• Easy to find and repurchase products directly through the receipt links
• Share your recent purchases quickly with friends and family
• Environmentally friendly option for proof of purchase, reducing paper usage

Business Benefits

• Reduced cost: Remove paper receipt machines and ongoing purchase of paper rolls for stores as these are delivered electronically
• Easier return process as there are no more customers wanting to return goods without proof of purchase due to loss, fading etc.
• Stored against customer profile for ease of look up by staff for returns
• Environmental impact of the business reduced through lower paper use
• Additional reason for customers to be known to your brand through profile set up and providing valid contact details to receive/access their receipt
• Stored purchase history of customer for personalised recommendations, calls to action, offers and other cross sell opportunities
• Link feedback to the purchase experience, including channel, store and service staff for accurate reporting
• Optimise opportunities for cross sell by providing product recommendations that complement the customer’s recent purchase
• Increase advocacy with share links embedded in the email
• Provide a beautiful after-sale experience through branded, customised emails

Read our guide on improving CX with eReciepts here.