A Customer Centric business extends beyond good customer service, but it’s an important component. It not only serves your customers well by helping them solve problems, but serves your business well by helping you learn more about your customers; their needs, wants and challenges you need to overcome to become truly customer centric.
It’s important to offer great customer service through every channel you interact with your customers. Provide options for them to get the help they need. Solve problems quickly for your customers, capture them in a way that will provide you data and insight, and offer solutions and assistance across a variety of channels. Ensure your tone of voice is consistent. Measure how satisfied they were with the outcome. With so much to consider it’s nice to know there’s someone to not only go through the options, but to nail them for your business and your customers. Omneo records each customer service interaction with the known customer against their profile for a history of any issues, the resolution and feedback for all staff through an interface on the clienteling, Omneo profile and customer service interfaces for a consistent and easily accessed customer service history.
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