Customer Benefits

• Feel known and valued by the brand
• Opportunity to be rewarded for positive behaviours such as likes, shares and mentions
• Motivation to advocate to the brand across social media
• Feel an increased sense of connection and recognition to the brand on social media
• Deliver great service experiences fast - without the complexity of traditional ITSM solutions

Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Business Benefits

• Opportunity to link and understand the behaviour and timeline between desired social media interactions and purchase
• Create brand advocates through recognising desired behaviour
• Correlate social media messaging and imagery that leads to purchase
• Understand social interactions that lead to intent to purchase that can be acted on to drive higher sales
• View and recognise social media micro influencers among best customers.