Customer Benefits

• Receive a personalised in-store experience across style, size and product advice as well as being greeted by name and treated as a known person by staff
• No need to provide a history of any customer service enquiries as they are already recorded
• Customer service enquiries can be submitted directly to the customer’s account on their behalf by store staff
• In store staff can record what they tried on, liked and didn’t like for future reference
• Faster returns as transaction history is recorded to the customer’s profile and available to store staff
• Fast in store follow up for feedback, including who they were served by during their visit customer

Business Benefits

• Record in store experiences for a holistic view of the customer
• Increased customer data, capturing in store interactions in the same way browsing and purchasing behaviour is captured online
• Ability to record customer service feedback on the back of store visits by known customers and used as a valuable business metric
• Ability to service customers in store in a more personalised way to create more seamless and enjoyable customer experiences.

Read our Clienteling guide here.