Customer Identity Management for Retail

Omneo Profiles securely connects people, devices and things so that everyone and everything can interact seamlessly. With new devices continuously coming online, you need a flexible platform that scales so you can focus on what's essential: frictionless experiences and speed-to-market.

Our Profiles is a single, all-encompassing identity and access management solution that enables real-time identity stitching, centralised management, and end-to-end security so you can outperform your competition.

Use Cases

What Profiles can do for you and your department

Leadership Team

Be customer-centric
Evolve quickly to address the disruptive economy
Remove departmental silos
Quickly scale to meet changing requirements
Deliver secure, frictionless omnichannel customer experiences
Build trusted digital relationships across people, service and things
Enable people, devices and things to have different levels of access based on role
Keep customer data value internal and prevent it leaking to 3rd parties
Identify and protect against cybercrime
Support and Adhere to the most advanced privacy and consent regulations

Marketing

Reduce sign-up Abandonment Rates
Make Consent and Compliance Easy
Gain real-time 360degree Customer Insights
Enable customer lifecycle management
Improve Customer Experiences and foster trust and loyalty
Progressively Profile your most engaged customers
Data-rich Personalisation
Customisable preference centre that works with all major marketing platforms

Technology

A single repository for user identity information
Save maintenance costs with Cloud-based infrastructure
Only share data relevant to each connected system and remove Personally Identifiable Information (PII) where possible
Single Sign-On (SSO), customers only need one set of credentials to access all brand touchpoints
Optional Two-factor authentication adds a strong security layer to your authentication flow
Robust security and privacy compliance
Identify and protect against fraudulent or suspicious activities
Allow users to manage their own password resets, consent and communication preferences
Use APIs and webhooks to keep all systems in sync in real-time

Retail Operations

Self-service account creation and management
Universal Directory for Employees and stores
Triage customer service requests for your best customers
Saved Size
Saved Address
Favourite Store
Most Recent Activity, e.g. last shopped on 14/08/19
eReciepts
Attribution of each store’s customer value across all channels

Manage Customer Identities seamlessly between platforms

Omneo Profiles allows you to build unified, data-rich profiles of your customers so you can seamlessly move them between IoT, POS, eCommerce, ERP, Customer Service and Email Communication platforms without sharing more information than needed.

Single View of Customer

Omnichannel Clienteling

What's New

Loyalty