If your loyalty program is just another punch-card system, it’s time for an overhaul. Loyalty programs are no longer a differentiator—they’re a given. Most businesses offer points, rewards, and tiers. Yet, these transactional mechanics alone don’t create true loyalty. Customers are more than just numbers in your database or 'optional attributes' of a transaction.

The retail world has evolved. Neither CDP or CRM systems are enough. So what is built for the omnichannel era?

Did you know that 63% of retailers are unable to identify their customers prior to checkout? 20% can’t identify until after check out, or not at all (maybe they don’t care once they have their money). Yet, 87% of customers are interested in a personalised and consistent shopping experience.

Let's explore the critical interplay between employee experience (EX) and customer experience (CX) and the opportunities for retailers to take both to the next level. 

Are physical stores a relic of the past? We delve into the hidden power of physical stores and discuss how bricks-and-mortar can boost brands in Australia.

CX principles and technology available now that can dramatically increase customer retention and revenue

Part 2 of our article series on re-evaluating physical retail opportunities focuses on several case studies of brands breaking rules on a transformative scale.

Find out how to master omnichannel retail for a seamless customer experience that grows brand loyalty.

Retailers need to reevaluate physical retail opportunities in an omnichannel world and how they can position their stores for success.

The Omneo Ragtrader roundtable brought together a select group of retail leaders who discussed how customer experience (CX) tools and principles can transform customers into brand ambassadors while boosting brand revenue.

Customers expect experiences that seamlessly span the online and offline spheres. Here are various new and interesting ways to approach this opportunity.

Whether it’s Christmas, Mother's Day, birthdays or baby showers, any season of gift-giving can be fraught with challenges. Learn how Omneo can help you deliver premium omnichannel gifting experiences.